i1m88 Privacy Policy for Malaysian Players

i1m88 may collect information that you provide directly, information generated through your use of the platform, and information received from verification or payment partners.

• Identity details, including full name, date of birth, nationality, gender where required, and Malaysian identity or passport information.
• Contact details, including residential address, email address, and mobile number.
• KYC materials, including MyKad, passport, driving licence, proof of address, selfie verification, and document-validation results.
• Financial details associated with DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, or Hong Leong transactions.
• Account history, including deposits, withdrawals, bonuses, loyalty status, support conversations, login history, and responsible gambling preferences.
• Gaming activity, including slot sessions, live casino wagers, EPL or Liga Super Malaysia bets, odds selections, stakes, outcomes, and account balance movements.

When you access i1m88, technical records may be generated automatically. These can include IP address, browser type, operating system, screen size, device identifiers, language preference, access time, referring page, navigation events, and security logs.

i1m88 may use essential cookies to maintain login sessions, remember security settings, balance website traffic, and prevent fraud. Functional cookies may remember interface preferences. Analytics data may help i1m88 understand page performance and improve the experience for players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and elsewhere in Malaysia.

You may restrict non-essential cookies through your browser controls. Disabling essential cookies may prevent login, account verification, or secure payment features from working correctly.

i1m88 processes personal information for defined business and compliance purposes. Depending on the circumstances, processing may be necessary to perform a contract, comply with legal or regulatory obligations, pursue legitimate interests, protect vital interests, or act with your consent.

• To create, authenticate, maintain, and secure your i1m88 account.
• To verify age and identity, enforce the 21+ requirement, and prevent duplicate or fraudulent accounts.
• To process MYR deposits, withdrawals, reversals, refunds, and payment investigations.
• To provide games, calculate results, settle sports bets, administer promotions, and award loyalty points.
• To detect collusion, account takeover, bonus abuse, money laundering, chargeback fraud, and prohibited activity.
• To operate deposit limits, cooling-off periods, self-exclusion, and other responsible gambling safeguards.
• To answer enquiries, resolve complaints, and improve the reliability and security of i1m88 services.

As a casino and sports betting platform, i1m88 must confirm that account holders are eligible adults and that transactions are legitimate. i1m88 may compare submitted information with reliable records, review device and transaction patterns, or ask for additional documents where a withdrawal, identity, or payment risk requires clarification.

KYC data may be used to verify your name, age, address, payment ownership, and source of funds where required. Verification checks also help i1m88 prevent identity theft and ensure that withdrawals are sent to an approved bank account or e-wallet belonging to the registered player.

Providing false information or refusing a lawful verification request may result in restricted transactions, delayed withdrawals, account suspension, or closure under the i1m88 Terms & Conditions.

i1m88 does not sell player data. Information may be disclosed only where necessary for service delivery, security, compliance, or the protection of legal rights.

Recipients may include payment processors, Malaysian banking or e-wallet channels, identity-verification providers, hosting and cybersecurity suppliers, game platform providers, professional advisers, auditors, insurers, regulators, dispute-resolution bodies, and law-enforcement authorities where disclosure is lawfully required.

Service providers receive only the information reasonably needed for their assigned task. i1m88 requires appropriate confidentiality, security, and data-use restrictions through contractual or equivalent safeguards. Information may also be disclosed during a legitimate business reorganisation, provided that applicable privacy protections remain in place.

Some i1m88 service providers, gaming systems, or security infrastructure may operate outside Malaysia. Accordingly, personal data may be processed in a jurisdiction with privacy laws that differ from Malaysian requirements.

When an international transfer is necessary, i1m88 uses appropriate organisational, contractual, and technical safeguards. These may include data-processing agreements, confidentiality duties, access limitations, encryption, and transfer assessments. i1m88 does not authorise an overseas recipient to use personal data for unrelated independent marketing.

i1m88 uses layered safeguards designed to protect personal and financial data. Measures may include encrypted transmission, protected databases, restricted administrative access, multifactor authentication, event logging, vulnerability management, fraud detection, and incident-response procedures.

Players also have an important security role. You should use a unique password, protect one-time passcodes, keep your registered mobile number current, and never share KYC documents through unsecured chat. i1m88 will not ask you to disclose a complete password. If you suspect unauthorised activity, contact i1m88 promptly and change your credentials.

No internet system can be guaranteed completely secure. However, i1m88 reviews its controls and responds to confirmed incidents according to applicable legal and operational obligations.

i1m88 retains data for as long as needed to maintain your account and provide requested services. After closure, certain records may remain necessary to satisfy anti-fraud, anti-money laundering, tax, audit, complaint, licensing, self-exclusion, and legal requirements.

Retention periods depend on the record type, the reason it was collected, the risk of harm from unauthorised use, and any mandatory legal period. When information is no longer required, i1m88 will delete it securely, anonymise it, or isolate it from routine access.

A deletion request may not require i1m88 to erase information that must be preserved for a legal obligation, unresolved dispute, financial reconciliation, self-exclusion enforcement, or the establishment and defence of legal claims.

Subject to applicable law and identity verification, you may ask i1m88 to explain whether personal data is being processed and request access to relevant records. You may also request correction of inaccurate or incomplete details.

Where legally available, you may object to particular processing, request restriction, withdraw consent for consent-based activity, or ask for deletion. Withdrawing consent does not affect processing completed lawfully before withdrawal and may limit services that depend on the relevant data.

i1m88 may request reasonable proof of identity before acting on a privacy request. This protects your records from unauthorised disclosure. If a request cannot be fulfilled, i1m88 will explain the relevant legal or operational reason where permitted.

Where permitted, i1m88 may send information about bonuses, sports markets, live casino events, loyalty rewards, and service updates. Marketing preferences may be based on your consent or another lawful basis applicable to the communication.

You may opt out of promotional communications using the preference controls provided in your account or by contacting i1m88 support. Operational notices concerning security, withdrawals, KYC, policy changes, or responsible gambling are not marketing and may still be sent when required to administer your account.

i1m88 does not intentionally market gambling services to anyone under 21 or to a person whose self-exclusion status prohibits promotional contact.

i1m88 may analyse account behaviour to identify indicators associated with harmful or unsustainable play. Relevant indicators can include sudden stake increases, repeated cancelled withdrawals, extended sessions, frequent deposits, repeated limit changes, or communications expressing financial distress.

This information may be used to provide reality checks, recommend a break, apply account restrictions, review affordability or source-of-funds information, or direct a player to responsible gambling resources. Records of deposit limits, cooling-off requests, and self-exclusion may be retained after account closure so that i1m88 can enforce those protections.

i1m88 services are for players aged 21 and above only. Gambling should remain entertainment and should never be treated as guaranteed income.

i1m88 may use automated rules to flag unusual logins, suspicious transactions, bonus misuse, collusion, or other security concerns. A flag does not necessarily mean that wrongdoing has occurred. It may trigger a manual review, a request for documents, a temporary payment hold, or additional authentication.

Where a decision produces a significant account effect, i1m88 aims to include appropriate human review when required. Players may contact support to ask for an explanation or provide relevant information about a disputed restriction.

i1m88 does not knowingly permit anyone under 21 to create an account, deposit funds, or gamble. Identity and age documents may be requested at registration, withdrawal, or another appropriate stage.

If i1m88 has reason to believe that information belongs to a minor, the account may be suspended while an investigation is completed. Parents or guardians who believe that a minor has provided information to i1m88 should contact support using the plain-text address shown below.